Fast & Free Domestic Shipping - 100% LGBTQ+ Owned - Est. 2014

FAQs

Frequently Ask Questions 

Apparel/Orders

We ship all orders in the US using the United States Postal Service (USPS)

Where is my order?

You will get an email once we ship out your order. In that email will be a tracking link. You can follow your package that way. Should you have any questions about shipping, feel free to reach out to the USPS. We do not have an more information once it has left our shipping and distribution center.  

Please Note: That email is generated when we print the shipping label and it can take up to 24 hours for the USPS to scan the package for the first time. 

Why is my order stuck in transit? 

If you have questions about where your package is in transit (e.g. it has stopped moving or been redirected) contact USPS directly with your tracking number. Once your order leaves our warehouse the tracking information that we have is the same as you and we can't offer any more information than what is in the tracking link. 

How Long Will It Take?

You should expect orders to be shipped out the 2 to 4 business days, unless you are ordering a pre-order shirt. If that is the case, we described expected ship time on the product page. Orders are not fulfilled on weekends. 

Once it has been fulfilled it usually takes 2-4 business days to arrive in the domestic US. International deliveries can range from 2-6 weeks depending on the location and mail service.

Customs and International Shipping

We ship worldwide and you have several carriers to chose from. Buyers should be aware that some countries charge a customs fee and/or other taxes for imported items. These fees are the responsibility of the buyer as is the  knowledge of your domestic laws.

If you live in the UK you should take special note to this. There will be a 15% VAT as well as a handling fee from Royal Mail. These fees are independent of your payment to us and we have nothing to do with (nor can we affect) them.

USPS international deliveries can range from 2-6 weeks depending on the location and mail service. For faster and more reliable delivery we suggest FedEx or UPS. Deliveries refused due to customs charges will not be refunded.

Hassle Free Exchanges and Returns

Not what you expected? 

Domestic Return Policy

If you’re looking to exchange or return your order for whatever reason, we're here to help! We offer exchanges or returns within 30 days of receiving your order, except for preorders. All sales are final for preorders unless the item is damaged or defective. You can return your product for store credit, a different size or product, or an adjusted refund to the original payment method.

Please note the following exceptions to our exchange or return policy: 

  • Exchanged or returned items must have no visible signs of wear, use or being washed
  • Returned items will have the cost of the original shipping deducted from the final refund amount. 

To initiate an exchange or return, please complete the following steps:

  • Email sales@out-fit.org your order number, issue and if you are looking to exchange or return the item. 
  • If you are looking to exchange the item, please let us know what size you would like to exchange it for. 
  • We will provide you an address to ship your items to. We highly suggest you add add package tracking to your order. We are not responsible for items shipped and never received. 
  • Once the item has been returned to our facility and inspected we will ship out the new item(s) or issue you a refund onto your credit card. 

International Return Policy

We unfortunately don't process international returns or exchanges. 

Lost/Stolen Packages

OUT-FIT is not responsible for lost or stolen packages. We recommend contacting your local post office directly.   

Do You Have an Ambassador Program?

Unfortunately not. 

OUT-FIT Proud Workouts

How Ofter Are The Workouts?

OUT-FIT Proud workouts are once a month. Usually the 2nd Saturday of the month, unless there are holiday or facility conflicts. For Example: 

Jan: Brooklyn
Feb: Queens
Mar: Manhattan
Apr: Brooklyn
ect...

How Long Are The Workouts? 

Usually around 90 minutes. 

What Is Your Cancelation Policy?

Tickets are non-refundable. Please be sure that you are able to attend prior to buying. No refunds, transfers of credits are available.

Why Do I Need to Let You Know If I'm Not Coming? 

Our workouts are partner & team formats. When registered athletes do not show up it messes up the numbers for the groups. We also usually have a waitlist. So, if you know you can't make it after all it allows us to let in another athlete that wants to attend. 

I Workout - Isn't That Enough "Fitness Experience?!?"

Unfortunately not, We have very specific and often technical movements that we are doing with weights, usually quickly. We review the movements as a reminder to athletes, but we do not instruct beginners. We are working in groups in close proximity. Unexperienced athletes can harm themselves or surrounding athletes if they are not knowledgeable in the movements. Just because you can play kickball doesn't mean you should hop into a tackle football game. 

You can gain this experience by joining any Functional Fitness gym. We also have an 8 session program. 

8 Session "Fundamentals of Functional Fitness" Program 

Personal Training

What Is The Policy For Canceling Sessions? 

Booked sessions require 24 hour notice for cancelations, otherwise it counts as a training session. 

 

300 Delaware Ave
Suite 210-A
Wilmington, DE 19801
(302) 503-2271
sales@out-fit.org